Legal notice

Dear Customer,

To help you exercise your right to file a complaint with an official, third-party, and impartial entity, as provided for in Law No. 144/215 of September 8, 2015, we have compiled some information to assist you in this process.

If you are not satisfied with the solution offered by our company in a dispute, you can contact one of the alternative dispute resolution entities, whose contact details are provided below:

1. CNIACC – National Center for Information and Arbitration of Consumer Disputes

Tel.: 213 847 484;

Email: cniacc@unl.pt

2. CIMAAL – Algarve Center for Information, Mediation, and Arbitration of Consumer Disputes

Tel.: 289 823 135;

Email: cimail@mail.telepac.pt

3. Consumer Arbitration Center of the Coimbra District

Tel.: 239 821 690/289

Email: geral@centrodearbitragemdecoimbra.com

4. Consumer Arbitration Center of Lisbon

Tel.: 218 807 000 / 218807030

Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Consumer Information and Arbitration Center of Porto

Tel.: 225 508 349 / 225 029 791

Email: cicap@mail.telepac.pt

6. Consumer Arbitration Center/Arbitration Court of Vale do Ave

Tel. : 253 422 410;

Email: triave@gmail.com

7. Consumer Information, Mediation, and Arbitration Center (Consumer Arbitration Court)

Tel.: 253 617 604;

Email: geral@ciab.pt

8. Consumer Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, 27 – 1st floor, 9050-405 Funchal;

Email: centroarbitragem.sras@gov-madeira.pt

You can also consult the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.